Terms & Conditions

1.1. These Terms & Conditions apply to all purchases made through our website.

1.2. By placing an order, you confirm that you have read and agreed to these Terms & Conditions, our Privacy Policy, and our Shipping, Return & Refund Policy.

1.3. We reserve the right to update these Terms & Conditions when necessary. Any changes will be published on this page with the updated revision date.

2.1. We sell art, craft, stationery, decorative items, DIY materials, handmade toys, crochet accessories, stoneware pottery, and other related products through our online store.

2.2. Product images are provided for reference. Due to differences in lighting, photography, screens, and manufacturing batches, the actual product may have minor variations in color, texture, or appearance.

2.3. Handmade products may have minor differences from product images due to their handmade nature. Such variations are not considered defects unless they materially affect the product.

2.4. We make reasonable efforts to ensure that product descriptions, images, prices, and availability are accurate. However, minor errors may occasionally occur.

3.1. All prices displayed on the website are in Indian Rupees (INR), unless otherwise stated.

3.2. Applicable taxes, shipping charges, or other additional charges will be displayed during checkout where applicable.

3.3. Payments are processed through authorized third-party payment providers (including Razorpay). We accept UPI (Google Pay, PhonePe, Paytm, BHIM), Net Banking, Debit/Credit Cards (Visa, Mastercard, RuPay), and Cash on Delivery where serviceable.

3.4. An order is considered confirmed only after successful payment confirmation.

3.5. We reserve the right to cancel an order in the event of an obvious pricing error, stock issue, suspected fraudulent transaction, or other circumstances requiring cancellation.

4.1. Customers are responsible for providing accurate billing, shipping, contact, and other information required to process an order.

4.2. We are not responsible for delivery problems caused by incorrect or incomplete information provided by the customer.

4.3. Once an order has been successfully placed, changes or cancellations may not always be possible if the order has already entered processing or shipping.

4.4. If we are unable to fulfill an order, the customer will be informed and an appropriate refund will be issued where applicable.

5.1. Orders will be shipped to the address provided by the customer during checkout.

5.2. Estimated delivery times may vary depending on the customer's location, shipping provider, availability of products, and other circumstances.

5.3. Delivery dates are estimates and are not guaranteed unless explicitly stated otherwise.

5.4. Delays caused by courier companies, weather, natural events, strikes, government restrictions, or other circumstances outside our reasonable control may occur.

5.5. Customers should ensure that someone is available to receive the order when required.

5.6. Once an order has been handed over to the shipping provider, tracking information may be provided where available.

6.1. Return or exchange requests must comply with our Return & Refund Policy.

6.2. Products must generally be returned in unused and resalable condition, with their original packaging and accessories where applicable.

6.3. Certain products may not be eligible for return due to their nature, customization, hygiene considerations, or other applicable restrictions. Such exclusions will be disclosed on the relevant product page where applicable.

6.4. We may reject a return request if the product has been used, damaged after delivery, altered, or returned without the required components or packaging.

7.1. If you receive a damaged, defective, or incorrect product, please contact us as soon as reasonably possible after delivery (preferably within 48 hours).

7.2. We may request photographs, videos, packaging information, or other evidence to verify the issue.

7.3. After verification, we may provide a replacement, exchange, store credit, or refund, depending on the circumstances and availability.

7.4. Customers should retain the original packaging until the issue has been resolved.

8.1. Refunds and cancellations are handled according to our Refund & Cancellation Policy.

8.2. If an order is cancelled before processing or shipment, an eligible refund may be issued.

8.3. Once an order has been shipped, cancellation may no longer be possible. In such cases, the customer may need to follow the applicable return procedure.

8.4. Approved refunds will generally be processed to the original payment method where possible.

8.5. Refund processing times typically range between 5 to 7 business days, depending on the payment provider or customer's bank.

Customers agree to:

• Provide accurate order and delivery information.
• Use the website and payment system lawfully.
• Not attempt to make fraudulent purchases.
• Not misuse discount codes, promotions, refunds, or payment systems.
• Inspect products upon delivery and report genuine issues within the applicable return period.

10.1. Promotional offers, discount codes, and special prices may be subject to additional conditions.

10.2. Unless specifically stated otherwise, promotional offers cannot be combined with other offers.

10.3. We reserve the right to modify or discontinue promotions at any time, subject to applicable law.

11.1. Website content, including product photographs, graphics, logos, text, designs, patterns, and other materials, may be protected by applicable intellectual property laws.

11.2. Such content may not be copied, reproduced, modified, distributed, or commercially used without appropriate authorization.

12.1. We may use third-party services for payment processing (Razorpay), shipping (Delhivery, BlueDart, DTDC, India Post), analytics, communication, hosting, and other business operations.

12.2. Third-party services may operate under their own terms and privacy policies.

12.3. We are not responsible for service interruptions caused solely by third-party providers.

13.1. We will take reasonable steps to ensure that products and services are provided as described.

13.2. To the extent permitted by applicable law, we will not be responsible for losses caused by circumstances beyond our reasonable control, including courier delays, natural events, technical failures, or incorrect information provided by the customer.

13.3. Nothing in these Terms & Conditions is intended to limit any rights or protections available to consumers under applicable Indian law.

For questions regarding orders, products, returns, refunds, or other concerns, please contact us through our official support channels:

Please include your order number and relevant details when contacting support so that we can assist you efficiently.