Shipping & Delivery Policy

1.1. This Shipping & Delivery Policy governs the fulfillment and delivery of all orders placed through The Bloomery.

1.2. We deliver to serviceable postal PIN codes across India through reputed third-party courier services including Delhivery, BlueDart, DTDC, and India Post.

2.1. Ready-to-Ship Crafts: In-stock finished art, craft, stationery, and decorative pieces are inspected, carefully packed, and dispatched within 1 to 3 business days of payment confirmation.

2.2. Made-to-Order & Bespoke Items: Customized handmade items (such as personalized toys, hand-embroidered totes, or custom pottery) require a crafting period of 5 to 8 business days before dispatch.

2.3. Working Days: Our studio processes and ships orders from Monday through Saturday, excluding national and gazetted public holidays.

3.1. Free Shipping Threshold: We provide FREE Standard Domestic Delivery on all orders with a cart subtotal of ₹999 or above across India.

3.2. Standard Shipping Fee: For orders below ₹999, a flat shipping and eco-packaging fee of ₹79 is applied during checkout.

3.3. Priority / Express Shipping: Where available, customers may select expedited priority delivery at checkout for an additional charge of ₹149.

4.1. Once dispatched, the estimated transit duration is:

• Metro Cities: 2 to 4 business days.
• Tier 2 & Tier 3 Cities: 4 to 6 business days.
• Remote & North-Eastern Regions: 5 to 8 business days.

4.2. Delivery dates are estimates provided in good faith and are not guaranteed deadlines unless explicitly stated otherwise.

5.1. Once your order has been handed over to the courier partner, an automated confirmation email and SMS containing your Air Waybill (AWB) tracking number and courier tracking link will be sent to your registered contact details.

5.2. Customers can use the provided link to monitor the real-time movement and expected arrival date of their parcel.

6.1. Delays caused by courier operational backlogs, severe weather conditions, regional strikes, public holidays, or local restrictions are beyond our reasonable control. We will liaise with the courier partner to expedite delivery where feasible.

7.1. If the outer parcel appears severely damaged, crushed, or tampered with at the time of delivery, we recommend noting “Damaged” on the courier delivery receipt or refusing the package.

7.2. For internal breakage (such as cracked pottery or ceramic damage), please report the issue within 48 hours of delivery with clear photographs or unboxing video to hello@thebloomery.com so we can process a free replacement or refund.

8.1. Courier partners will make up to 3 delivery attempts before returning the shipment to our studio.

8.2. Customers are responsible for providing complete shipping addresses including landmarks and valid contact numbers. Re-shipping costs for orders returned due to incorrect addresses or repeated unavailability shall be borne by the customer.