Return & Exchange Policy

1.1. This Return & Exchange Policy applies to all physical art, craft, stationery, and decor products purchased through The Bloomery.

1.2. We accept return and exchange requests in accordance with applicable consumer protection guidelines and our verified eligibility criteria.

2.1. Return or exchange requests must be submitted within 14 calendar days from the date the order was delivered to your address.

2.2. Requests submitted after the 14-day window cannot be accommodated.

To qualify for a return or exchange, products must:

• Be completely unused, unwashed, and in original resalable condition.
• Retain all original studio tags, labels, and protective packaging materials.
• Be free of odors (such as perfumes, smoke, or household scents), stains, or signs of wear.
• Be accompanied by proof of purchase (Order ID or confirmation email).

4.1. Artisanal Variations: Because our goods are created individually by hand, minor variations in ceramic glaze drippings, subtle dye shade differences in cotton yarn, or slight stitch nuances are normal characteristics of authentic craftsmanship and are not considered defects.

4.2. Genuine Defects: Structural fractures, unravelling seams, broken ceramic components, or items delivered in an incorrect size/color variant are considered genuine issues and are eligible for immediate replacement or full refund.

The following categories are non-returnable unless received in a damaged or defective condition:

• Customized, personalized, or made-to-order crafts created to individual specifications.
• Digital products, crochet patterns, or downloadable art files.
• Gift cards and promotional vouchers.
• Items marked as “Final Sale” on the product page.

6.1. Initiation: Email hello@thebloomery.com with your Order ID, details of the item, and the reason for return. For damaged items, please attach clear photos or an unboxing video.

6.2. Authorization & Pickup: Our team will review the request within 24–48 hours. Upon approval, we will provide a Return Authorization and coordinate reverse pickup where serviceable.

6.3. Inspection & Settlement: Once the package reaches our studio, our team will inspect the item within 2 business days and process your refund or replacement.

7.1. Customers wishing to exchange a product for an alternative design or variant of equal value may state this during the return request.

7.2. If the requested item is in stock, the replacement will be dispatched upon receipt and inspection of the returned piece.

8.1. Damaged or Studio Error: If the return is due to transit damage, defect, or an incorrect item dispatched by our studio, The Bloomery will cover 100% of reverse courier shipping costs.

8.2. Change of Mind: If a return is initiated due to personal preference, a nominal flat reverse pickup fee of ₹99 will be deducted from the final refund.

9.1. For ceramic, stoneware, or fragile decor returns, customers are requested to reuse the original honeycomb paper wrap and cardboard box to ensure the craft returns safely without breakage.