Cancellation & Refund Policy

1.1. This Cancellation & Refund Policy applies to all purchases of art, craft, home decor, toys, and artisanal items made through The Bloomery website.

1.2. We strive to provide transparent and fair cancellation and refund procedures in compliance with applicable consumer protection regulations and authorized payment aggregator guidelines.

2.1. Timeframe: Orders can be cancelled within 12 hours of placement, provided the order has not yet entered packing, crafting, or shipment.

2.2. How to Cancel: To cancel an order, please email our support team at hello@thebloomery.com with your Order ID and cancellation reason.

2.3. After Dispatch: Once an order has been handed over to our courier partner and a tracking number is generated, cancellation is no longer possible. In such cases, customers may follow the applicable return procedure upon delivery.

2.4. Custom / Made-to-Order Exceptions: Cancellations for personalized, made-to-order, or custom bespoke items are only permitted within 4 hours of order placement before dedicated handcrafting commences.

3.1. Eligibility: Returns or exchanges are accepted only if requested within 14 days of confirmed delivery.

3.2. Condition: Products must be returned in unused, unwashed, and resalable condition, with all original tags, labels, and protective packaging intact.

3.3. Process: To initiate a return, contact our support team with your order number. Once approved, return shipping instructions will be provided.

4.1. If you receive a product that is damaged in transit, defective, or incorrect, please notify us within 48 hours of delivery.

4.2. We may request clear photographs, unboxing videos, or packaging details to verify the issue.

4.3. After verification, we will provide a free replacement, exchange, or 100% full refund at no additional shipping cost to you.

4.4. Customers should retain the original packaging until the verification and return process is completed.

5.1. Refund Method: All online refunds are processed back to the original payment method used during checkout (Credit/Debit Card, Net Banking, or UPI) via our authorized payment gateway partner, Razorpay.

5.2. Processing Timeline: Once a refund request or returned item is inspected and approved by our studio (within 2-3 business days), the refund is initiated immediately. It typically takes 5 to 7 business days for the refunded amount to reflect in your bank account or card statement, depending on your bank's settlement cycle.

5.3. Cash on Delivery (COD) Orders: For Cash on Delivery orders, refunds are processed via direct NEFT bank transfer or UPI payout upon the customer providing verified account details.

5.4. No Hidden Fees: We do not charge restocking fees or arbitrary administrative penalties on verified refund claims.

The following items cannot be returned or refunded unless delivered in a damaged or defective state:

• Personalized or customized handmade crafts made to specific customer dimensions, names, or colorways.
• Digital downloadable goods, craft guides, and crochet patterns once accessed.
• Gift cards and vouchers.
• Items damaged due to customer misuse, improper care, or altered after delivery.