The Bloomery Legal Center
Honest crafting requires transparent policies. Explore all legal documents, customer protections, and compliance standards governing our small-batch handmade studio.
Studio Legal Documents
5 Available DocumentsTerms & Conditions
Usage terms, handmade nature disclaimers, orders & IP rights
Privacy Policy
How your personal data & Razorpay transactions are safeguarded
Return Policy
14-day return window, handmade variations & exchange guide
Refund & Cancellation
12-hr order cancellation, refund processing & Razorpay timelines
Shipping & Delivery
Small-batch crafting timelines, pan-India delivery & tracking
Every Purchase is Protected
Built on transparency, fair trade craftsmanship, and customer trust.
PCI-DSS Secured
256-bit encrypted checkout handled via Razorpay payment gateway.
14-Day Returns
Hassle-free return window on ready crafts with free damaged piece replacement.
Eco-Kind Delivery
100% recyclable, plastic-free cardboard and honeycomb paper packaging.
24-Hour Support
Direct human assistance from our Sanur studio team for any inquiries.
Legal & Policy FAQs
Quick answers to the most common questions regarding returns, payments, and warranties.
Designated Grievance & Compliance Officer
Under the Information Technology Act 2000 and the Consumer Protection (E-Commerce) Rules, 2020, any consumer grievances regarding orders, privacy, or payment disputes may be directly escalated to our designated officer.
Redressal SLA
Acknowledgement within 48 hours. Full statutory dispute resolution within 30 days.