Privacy Policy

1.1. This Privacy Policy applies to personal information collected by The Bloomery (“we,” “our,” or “us”) through our online store.

1.2. By accessing our website, creating an account, or purchasing products, you consent to the collection and use of your information in accordance with this Privacy Policy.

2.1. Personal Details: When you register an account or place an order, we collect information including your name, email address, phone number, shipping address, and billing address.

2.2. Transaction Details: Records of products ordered, order dates, payment status, transaction amounts, and delivery information.

2.3. Technical Information: Browser type, operating system, IP address, and anonymous usage logs collected automatically to maintain site stability and security.

3.1. Fulfillment: We use your information to process payments, handcraft custom orders, pack parcels, and coordinate shipping and delivery.

3.2. Customer Support & Updates: To send order confirmations, tracking information, customer service responses, and administrative notices.

3.3. Legal & Operational Compliance: To prevent fraudulent transactions, resolve disputes, and comply with tax and accounting requirements.

4.1. Authorized Gateway: Electronic payments on our website are processed through Razorpay, an authorized, RBI-regulated payment aggregator compliant with PCI-DSS Level 1 security standards.

4.2. No Storage of Sensitive Data: We do not store, process, or view your debit/credit card numbers, CVVs, expiry dates, net banking passwords, or UPI PINs on our servers. All sensitive card and bank transactions are tokenized and encrypted directly within the payment gateway.

4.3. Encrypted Transmission: Payment sessions are encrypted via 256-bit Transport Layer Security (TLS 1.3) protocols.

5.1. Essential Cookies: We use cookies and local storage to maintain shopping cart items, manage user sessions, and remember user preferences (such as light/dark theme).

5.2. Control: You can configure your browser to decline cookies, although some functionality (like the cart drawer and checkout) may be impaired.

6.1. Service Providers: We share your shipping address and contact number with contracted courier partners (e.g., Delhivery, BlueDart, DTDC, India Post) solely to deliver your orders.

6.2. No Selling of Data: We never sell, rent, or lease your personal information to third parties or marketing brokers.

6.3. Legal Requirements: We may disclose information if required by court order, law enforcement, or applicable statutory regulations.

7.1. We implement industry-standard administrative and technical security measures to protect customer information against unauthorized access, loss, alteration, or misuse.

7.2. Access to customer records is restricted to authorized studio personnel on a strict need-to-know basis.

8.1. Customers have the right to access, update, correct, or request the deletion of their personal information by contacting our support team.

8.2. You may opt out of non-essential promotional emails at any time by clicking the unsubscribe link or notifying our team.

9.1. We retain customer and transaction records only for as long as necessary to fulfill orders, address returns or warranty questions, and satisfy statutory tax and financial ledger requirements under Indian law.